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Discovering the Best Pet Accessories for Your Furry Friends
When it comes to caring for our furry companions, having the right accessories is paramount. From basic necessities to innovative gadgets, there are countless options available that can enhance the lives of pets and their owners.
Why Choose Us? (Trust & Quality Section)
We prioritize the health and happiness of your pets with carefully selected products and exceptional customer service.
Flat Shipping rate
Buy how much you want and pay a flat rate for all products
Customer Satisfaction
Rated 4.8/5 by pet parents.
Track Order
Follow your order and be rested.
Easy Returns
Hassle-free returns if you or your pet aren’t satisfied.
FAQs
Delivery times can vary depending on the shipping destination. Standard shipping usually takes 2-7 weeks, while expedited shipping can take 9-14 business days.
Yes, we provide a tracking number and url once the order has been shipped. This allows you to monitor the progress of your delivery and receive real-time updates on its status.
Yes, Customers can request order cancellation through our contact page. If they have a registered account, they can also cancel their order using the order tab on their dashboard. However, once an order has been shipped, it is not possible to cancel it. In case it has shipped, please wait for the parcel to arrive. After that, you can initiate the return process by emailing us and following the steps we will provide you.
The customer has 15 days to return the item.
Read our Refund and Returns Policy for more details.
You are able to open a refund/return request or apply for a return/refund within 15 days after you received your order.
To initiate a return, contact our customer support at support@cenasfixes.online. Please provide your order number, a description of the issue, and attach relevant photos. Our support team will guide you through the return/refund process.
Read our Return and Refund Policy for more details.
We will keep you informed by email about your parcel, But if you don’t get updates from us, please check your spam bin. Check with local post offices or the carrier in the destination country.
1. Contact information of the local post office in some countries:
Country—Contact
Mexico—(+52 55) 53 85 09 67
United Arab Emirates—(+971) 600599999
Saudi Arabia—(+966) 920001144
Italy—803160 (green line for land-line telephones)
Brazil—0800 725 0100
Ukraine—(+380 44) 235 33 81
Spain—902197197
Poland—(+4822) 548 15 06
France—0969 391 391(Chronopost); 0825 878 888(Coliposte)
Chile—600 950 2020; 562956 0303
Turkey—(+90 212) 337 10 30
America—(+1 800) 222 1811
2. Information of the carrier in the destination country, you may check the tracking number through https://ordertracker.com/. And then click the order tracking service logo to visit their official website, where you will be able to find their contact information.
If your order is delayed, it’s best to contact our customer service team. They can help investigate the issue and provide updates on the status of your delivery.
Yes, our delivery services are available for Asia (Except India), Europe (except Andorra), Oceania, North America (Canada, Costa Rica, USA) and South America (Brazil, Argentina, Uruguay).
To place an order on our online store, simply browse our website, select the items you wish to purchase, and add them to your cart. Then, proceed to checkout, where you can enter your shipping and payment information to complete your order. If you need any assistance, feel free to contact our customer support team.
Yes, we take the security of your personal and payment information very seriously. Our website is encrypted to ensure your data is protected.